If the Internet Protocol for your router is set for IPv6, try disabling this setting.Some routers support multiple frequencies (ex: 2.4 GHz, 5 GHz), if your router supports this feature, try a different frequency. Check the frequency band setting of your router (for dual-band routers).Locations where the walls, decks, or doors have metal surfaces.Locations that generate static electricity.Locations near large transmission lines.If possible, change its location and check if the performance improves.ĭevices that may Cause Electromagnetic InterferenceĮnvironments that may Cause Electromagnetic Interference Electromagnetic interference may also occur depending on the location of the TV.Power off these devices when not in use, or keep them away from your TV. If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV.Interference from other wireless devices.Cancel or wait until this activity completes and try again. The network speed may slow down if other devices download large-sized files, such as videos. Other devices are connected to the same network.Try disconnecting your LAN cable when using Wi-Fi. You also have a LAN (ethernet) cable connected to your TV.It is recommended that the TV and router be at least 1 meter (3 feet) apart. Place the router close to your TV, then check if the signal strength has improved. Your TV is connected to the router, but an internet connection isn't available (an exclamation mark ( !) is displayed on the signal icon).Your TV is not connected to the router (a question mark ( ?) appears on the signal icon).The Wi-Fi signal strength is weak (only half or less of the signal icon is dark).View the Network Settings icon for Wi-Fi signal strength or connection status.Ĭompare the network settings icon on your TV with the examples listed, and follow the suggested steps under the troubleshooting section.Choose the applicable steps based on your model year.Ĭheck the network status on your TV and then, if necessary, follow the suggested steps in the troubleshooting section provided. How it appears varies depending on the model year of your TV and the Android™ OS version installed. The Network Settings icon or messages on the TV menu screen indicate your network connection status. If you continue to experience Wi-Fi connection issues after resetting your devices, check the network status of your TV. If you need specific information and instructions, check your modem/router manual. This procedure does not change any settings stored in the router. Power reset your modem/router: Disconnect the power to your modem/router for at least one minute, then reconnect power and wait for your modem/router to complete its connection to the internet.Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.Note: When restarting using your remote or the menu, the TV will automatically turn off and back on after a short time.
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